Returns & Exchanges

At Top Shoes, we want you to walk with confidence, which is why we offer a 30-day window for returns and exchanges on all unworn footwear in original packaging. Our goal is to ensure you find the perfect fit and style for your wardrobe without any stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and attach it securely to the original shoe box or a similar shipping container.

• 3.
  Drop Off Package

  Hand your package to the designated courier or drop it off at any authorized shipping location to begin the transit back to our warehouse.

• 4.
  Receive Refund or Exchange

  After our quality team inspects the returned footwear, your refund will be processed to the original payment method or your exchange pair will be dispatched.