Frequently Asked Questions
Everything you need to know about stepping out in style.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page that includes measurements in inches and centimeters. We recommend measuring your foot from heel to toe to ensure the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are unmarked when trying them on, preferably on a carpeted surface.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Are your leather products sustainably sourced?
Yes, Top Shoes is committed to ethical fashion. We partner with certified tanneries that prioritize water conservation and chemical-free processing for all our leather goods.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at the checkout stage.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.